Refund Policy

1. General Policy

Spectrum School has a fair and transparent refund policy. Refunds are processed as per the guidelines mentioned below. All refund requests must be submitted in writing to the school administration office along with necessary documents.

Refunds are subject to approval by the school management and will be processed within 30 working days from the date of approval.

2. Admission Fee Refund

Admission fee is non-refundable under any circumstances once the admission is confirmed and the student has been enrolled.

However, if admission is cancelled before the commencement of classes and within 7 days of payment, 50% of the admission fee may be refunded at the discretion of the school management.

3. Tuition Fee Refund

Tuition fee refund is applicable only in the following cases:

• Before Commencement of Classes: If a student withdraws before the start of academic session, 90% of the tuition fee will be refunded after deducting administrative charges.
• Within 15 Days of Session Start: If withdrawal is within 15 days of session commencement, 75% of the tuition fee will be refunded.
• Within 30 Days of Session Start: If withdrawal is within 30 days, 50% of the tuition fee will be refunded.
• After 30 Days: No refund will be provided after 30 days of session commencement.

4. Laboratory Fee Refund

Laboratory fee is refundable only if the student withdraws before the commencement of practical classes. Once practical classes begin, laboratory fee is non-refundable.

If withdrawal is before practical classes start, 80% of the laboratory fee will be refunded after deducting charges for any equipment or materials already allocated.

5. Other Fees Refund

The following fees are non-refundable:

• Library Fee
• Sports & Activities Fee
• Development Fee
• Examination Fee (if already paid)

These fees are charged for services and facilities that are available throughout the academic year, regardless of student attendance.

6. Refund for Medical Reasons

In case of withdrawal due to medical reasons supported by valid medical certificates:

• Full refund (minus administrative charges) if withdrawal is before session start
• Proportional refund based on the number of days attended if withdrawal is after session start
• Medical certificate must be from a recognized medical practitioner
• Refund request must be submitted within 30 days of medical condition

7. Transfer Certificate Fee

Transfer Certificate (TC) fee is non-refundable. However, if a student withdraws before the commencement of classes, TC will be issued without additional charges.

8. Refund Process

To request a refund, follow these steps:

1. Submit a written refund application to the school administration office
2. Provide original fee receipt and all relevant documents
3. Submit withdrawal form (if applicable)
4. Clear all outstanding dues (if any)
5. Return all school property including books, uniforms, etc.

Refund will be processed through the same mode of payment used during fee payment. Processing time is 30 working days from the date of approval.

9. Administrative Charges

An administrative charge of ₹2,000 or 5% of the refundable amount (whichever is higher) will be deducted from all refunds. This covers processing costs and administrative overheads.

10. Special Circumstances

In exceptional circumstances such as:

• Relocation due to parent's job transfer
• Family emergency
• School's inability to provide promised services

The school management may consider full or partial refund at its discretion. Such cases will be reviewed individually.

11. Non-Refundable Items

The following are non-refundable:

• Admission fee (after confirmation)
• Library fee
• Sports & Activities fee
• Development fee
• Examination fee (if already paid)
• Uniform and books (if already issued)
• Transport fee (if already utilized)

12. Dispute Resolution

In case of any dispute regarding refund, the matter will be referred to the school management. The decision of the school management will be final and binding.

If the dispute cannot be resolved internally, it may be referred to appropriate educational authorities or legal channels as per applicable laws.

13. Contact for Refund Queries

For any queries regarding refund policy or to submit refund requests, please contact:

Accounts Department
Spectrum School
West Bengal, India
Phone: +91 98765 43210
Email: accounts@spectrumschool.in
Office Hours: 9:00 AM - 5:00 PM (Monday to Saturday)